Return, Refund & Replacement Policy

At Thrithi, we strive to ensure that every order reaches you in excellent condition. As our products are carefully sourced and quality-checked before dispatch, all purchases are considered final, and we do not offer returns, exchanges, or refunds under normal circumstances.

If you receive a product that is damaged, defective, or different from the item you originally ordered, you must notify us within 24 hours of delivery by emailing us at contact.thrithi@gmail.com. Requests received after this period may not be eligible for review.

To process any return, replacement, or refund request, a clear and uninterrupted unboxing video is mandatory. The video must begin before the parcel is opened and continue in one continuous recording without any cuts, edits, or interruptions. It should clearly show the sealed package from all sides (360° view), the shipping label, the complete unboxing process, and the product received. Supporting photographs of the damaged or incorrect item may also be requested. Claims submitted without a valid unboxing video may be rejected.

To complete your return or replacement request, we also require a receipt or proof of purchase.

If your request is approved after verification, the product must be returned in its original condition, unused, unworn, and with all original packaging, tags, and accessories intact. Once the returned product has been received and successfully inspected, any applicable refund will be processed to the original payment method within three (3) working days.

Please note that returns, refunds, or exchanges will not be accepted for reasons including change of mind, personal preference, dissatisfaction with size or colour, incorrect ordering, or minor differences in colour, finish, or appearance caused by photography, lighting, or individual screen settings. Products showing signs of use, improper care, accidental damage, misuse, or normal wear and tear after delivery are also not eligible for return or replacement.

Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-returnable and non-exchangeable:

Nose Pins
Toe Rings
Earrings or any set containing earrings
Body piercing products
Hair accessories
Face masks
Gift cards
Certain health and personal care items

Replacement requests will only be considered for products that are confirmed to be damaged, defective, or incorrectly shipped. In the event that the exact replacement item is unavailable, we reserve the right to issue an appropriate refund instead of a replacement.

Thrithi reserves the right to refuse any return, replacement, or refund request that does not comply with this policy or where sufficient evidence is not provided.

For any assistance regarding your order, please contact us at:

Email: contact.thrithi@gmail.com